About

Returns and Exchanges

• OCEAN KAWAII allows returns within 14 days.

• OCEAN KAWAII allows exchanges within 14 days.

FAQ

• Where is the store based?

  Kwun Tong, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do!
  we do FREE SHIPPING WORLDWIDE.

• How long will it take to receive my order?

  Please typically allow 2-7 Business Days for Order Processing & Fulfilment.

  Please typically allow ( International : 10-21 Business Days / Asia : 7-14 Days ) for Order Delivery.

  *You will receive an email confirmation with a tracking number once your item has been shipped. The typical delivery time frame is within 3 weeks. Packages may be faced with delays beyond our control such as customs or postal delays.
  

  For any questions or concerns please contact our customer service [email protected]

  We appreciate your patience. ❣️❣️❣️

• Can i cancel my order?

  Sorry , we do not accept order cancel after we've received your order.

• What is this store's return and exchange policy?

  You could return and exchange as long as you bear the international shipping if you just don't like it :) Customers enjoy up to 14 days Exchange or Return Service after the package is delivered. For all returns, items must not be washed, worn or damaged. All original tags must be attached.
  *Shipping fees are non-refundable , you will be held responsible for the original shipping charges plus the cost of returning the package to us. This amount will be deducted from your refund.
  Please feel free to contact us via [email protected] if you have any questions , we'll answer you asap.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.